HCC faculty and staff receive customer service training

WELDON – Halifax Community College Student Services hosted a professional development session for faculty and staff titled, “Providing Excellent Customer Service at HCC” on July 8. The North Carolina Community College System’s Director of Student Development Services Wanda White and Associate Director of Student Development Services Charletta Sims Evans presented the training.

“This is an opportunity to refresh and remind ourselves of those personalities that we serve,” said HCC Director of Admissions & Recruitment Services Bernard Washington.

“It doesn’t take a lot to please people. Just listen to what they have to say,” stressed Evans. “Remember that when you are serving someone, that person is the most important person at that time.”

White added that poor customer service can negatively affect business and how others perceive you. “Go the extra mile and share information. Show that you care even if you can’t provide all of the services that customers need.”

Wanda White, left, and Charletta Sims Evans shared information on customer service July 8 at HCC. Both work with the North Carolina Community College System.